Payout & Dispute Terms
Effective September 25, 2026
1. Payouts
PledgeEdge uses a payments partner to send funds you raise directly to the bank account you connect. Payouts are initiated on a regular schedule once funds have settled. Payouts are processed by our payments partner.
2. Chargebacks and Disputes
When a guest disputes a charge (chargeback), PledgeEdge will debit the disputed amount, plus any chargeback or processing fees, from your pending payouts or connected bank account — the same way our payment partner handles chargebacks on its platform. You are responsible for submitting evidence in a timely manner. Lost disputes result in the full disputed amount plus fees being recouped from your account.
3. Evidence Submission
When a dispute is opened, you may submit evidence (receipts, correspondence, proof of delivery, etc.) from your PledgeEdge dashboard. PledgeEdge reviews submitted evidence and submits it to the cardholder's bank on your behalf. Submitting evidence does not guarantee a dispute will be won.
4. Recoupment
If a dispute is lost, the disputed amount and any associated fees are deducted from your next available payout. If your payout balance is insufficient, the remaining amount is debited from your connected bank account.
5. Fees
PledgeEdge charges a platform commission on each transaction. Chargeback fees and payment processing fees may apply and are deducted from your payouts or account as described above.
6. Acceptance
By connecting your bank account and setting up payouts, you acknowledge that you have read and accepted these terms, including the recoupment of disputed amounts and fees from your payouts or bank account.